Support that does not sound
like a subscription trap.
Most providers sell you a package. I sell you a solution. The difference is that I do not know what you need until I have talked to you. So I suggest a call, a conversation about your business, and we take it from there. No lock-in, no clever PDF with 47 slides.
Close to the decision,
not to the postcode.
I work remotely, and it turns out the distance that matters was never measured in kilometres. It is the distance to the person who can actually make a decision.
You write. I answer. There is nobody in between to escalate to. No ticket queue, no first-line reading from a script, no promise that somebody will look at it within five working days.
More and more companies sell plug-and-play IT packages, and some of them do not serve the customer particularly well. They are easy to sell and profitable to run, but they are rarely tailored to anything at all.
Firefighting is expensive.
Fire prevention is cheap.
Most people find out something is wrong only after it has gone wrong. A quick review usually catches the thing that is waiting to become an emergency at seven in the morning next Tuesday.
Typical things I look for:
- Security updates that were forgotten eighteen months ago
- Backups that have never once been tested
- Licences you pay for and nobody uses
- Websites quietly sliding down in Google
- Vendor agreements running on autopilot at the wrong price
Hosting & infrastructure
The right house for your project
Not every site belongs in the same place. A WordPress blog, a WooCommerce store and a landing page have very different needs. I recommend what fits, not what pays me commission.
I work with Cloudflare, European hosts, and international providers where it makes sense: DigitalOcean, Netlify, AWS.
Faster pages, fewer outages
Cloudflare in front of a WordPress site means faster loads, lower server load, and protection against DDoS and bot traffic. It is one of the most underrated wins available.
I also set up caching on the site itself, object cache, page cache and browser cache, so the first page is fast and the next ones are instant.
No downtime, no panic
Changing host or moving a domain should be as boring as possible. I handle DNS, TLS certificates, 301 redirects and testing, so the site is never down longer than it has to be and Google does not lose its footing.
Security is not a plugin.
It is an approach.
Most breaches do not happen because somebody ran a sophisticated attack. They happen because somebody used password123, because the backup was never tested, or because a plugin has not been updated in two years.
I work from the principle that prevention is cheaper than recovery. And if it goes wrong anyway, there should be a plan that somebody has read before the day they need it.
The checklist I work through:
- HTTPS/TLS configured correctly, subdomains included
- Backups that have genuinely been tested, not just “running nightly”
- 2FA on WordPress admin, hosting control panel and Microsoft 365
- Plugins, themes and PHP version up to date
- Strong passwords, and a password manager if there is not one
- User access: who has admin rights they should not have?
- Microsoft 365: MFA, access policies, shared mailboxes
How I work
The industry sells packages, not solutions
Plenty of providers offer a cheap setup and then charge steeply for the support. They lure you in on the swings and make the money on the roundabouts.
I do not think that is fair. You should not have to sign a contract to discover where the real bill is hiding.
A fair price, every time
I bill by the size of the problem. The price reflects how complicated the solution was, not a fixed monthly fee charged whether the phone rings or not.
If you would rather have predictable hours reserved each month, a retainer does that. Both arrangements exist because different companies need different things.
No question is too stupid
Everything from going through your IT invoices line by line to actual web development. Small tasks are still real tasks, and the small ones are often where the money quietly leaks out.
How working together goes
No empty promises. No silly packages. Just a fairly direct route from first email to solved problem.
An email or a message. Tell me what you are dealing with, including if you are unsure what it actually is. We will work that out together.
Day 1A no-obligation conversation. I hear about the company and the setup, you hear how I work. No sales pitch. Promised.
Week 1I get going. No surprises on the invoice.
OngoingNo lock-in. No packages. Just a direct line the next time something comes up.
As long as you likeWho looks after your site right now?
If the honest answer is nobody, that is worth a conversation. Tell me what you are running and where it lives, and you get a straight assessment of what needs attention first.
The boring work is the work that keeps things boring.